Quality of Service

The Patient Connection is committed to the very highest standards of quality in sampling and in the conduct of market research.

We believe that an ethical approach can and must go further than just following the industry rules. Although, of course, all our research is carried out under both ESOMAR and the UK's Market Research Society Codes of Conduct. We are either corporately or individually members of the following professional bodies:-

• ESOMAR
• The Market Research Society
• The Institute of Directors
• PMRG

We do not sell “off the peg” research solutions but identify and implement the most appropriate strategy which works best for both client and member. Of course we only approach our members for patient research thus improving their effectiveness and loyalty.

The quality control procedure which we have instituted means that all our surveys are carefully designed, scrutinised and piloted before they are passed on to our members.

We have a senior member of our team overseeing your projects from beginning to end ensuring consistency of both research quality and client contact.

It is our firm belief that responsibility for our projects is ours and we do everything in our power to ensure the most actionable outcomes.